Welcome to Glam Urie’s FAQ section, where we answer all your burning questions about our effortless fashion and seamless shopping experience. Just like our carefully curated collections, we’ve designed this guide to be stylishly straightforward.

Product Questions

What styles of clothing does Glam Urie specialise in?
We specialise in effortless, glamorous wardrobe essentials including dresses (from midi to short lengths), jeans, skirts, tops, trousers, and shorts. Our collections are designed for fashion-forward individuals who appreciate both style and comfort.
Are your products true to size?
Absolutely! We provide detailed size guides for each product to ensure your perfect fit. Our sizing is consistent with UK standards, and we recommend checking measurements against your favourite pieces in your wardrobe for reference.
How do I care for my Glam Urie garments?
Each item comes with specific care instructions, but generally we recommend gentle washing (either by hand or on delicate cycle) and line drying to maintain the quality and longevity of your pieces. Our silky tops especially benefit from this tender loving care!

Ordering & Account

How do I create an account?
Simply click “Register” at the top of our website and follow the prompts. Having an account lets you track orders, save favourites, and makes checkout faster for your next glamorous purchase.
I forgot my password – what should I do?
Click “Forgot Password” on the login page, enter your email address, and we’ll send you instructions to reset it. Your account security is as important to us as your style satisfaction!
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP, so changes must be requested within 1 hour of ordering. Please email [email protected] immediately with your order number.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all the major payment options for your convenience. Your transactions are securely processed with industry-standard encryption.
Is it safe to enter my credit card information on your site?
Absolutely! We use advanced SSL encryption technology to protect all your transactions. Your security is as important to us as your style – we take both very seriously.
Why was my payment declined?
This is usually due to your bank’s security measures. We recommend contacting your card issuer or trying an alternative payment method. Sometimes simply trying again after a few minutes works too!

Shipping & Delivery

What are my delivery options?
We offer two stylish shipping choices:
1. Standard Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days after dispatch
2. Free Standard Shipping: For orders over £50, processed in 1-2 days, delivered via EMS in 15-25 days after dispatch
How long will my order take to arrive?
Most orders arrive within 12-27 days from purchase date (including 1-2 days processing). Standard shipping is typically faster (10-15 days after dispatch) than free shipping (15-25 days after dispatch).
Do you ship to my country?
We proudly ship worldwide, except some Asian countries and remote areas. If you’re unsure about delivery to your location, our customer service team at [email protected] will be happy to assist.
Can I track my order?
Yes indeed! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your fashion finds every step of their journey to your wardrobe.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Because we believe fashion should make you feel fabulous – no compromises. Items must be unworn, with tags attached, and in original packaging.
How do I return an item?
Simply email [email protected] with your order number and we’ll guide you through our effortless return process. We’ll provide a return label and instructions – making it as smooth as our silkiest tops.
When will I receive my refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method. You’ll receive an email confirmation when your refund is processed.
Do you offer exchanges?
Currently we process returns rather than direct exchanges. We recommend placing a new order for the desired item while returning the original purchase. This ensures you get your perfect piece as quickly as possible.

Still Have Questions?

Our friendly customer service team is always here to help with any queries about our collections or your shopping experience. Contact us at [email protected] and we’ll ensure your Glam Urie experience is as smooth as our delivery promise.

Happy shopping, fashion lovers!
The Glam Urie Team