At Glam Urie, we want you to love every piece in your order as much as we do. If something isn’t quite right, our hassle-free returns process makes it easy to exchange or return items within 15 days of delivery.

Our Returns Promise

We accept returns and exchanges on most items, except:

  • Final sale items (clearly marked in product descriptions)
  • Personalised or altered items
  • Items without original tags attached

Style Tip: All items must be unworn, unwashed, and in original condition with tags attached for a successful return.

How to Return or Exchange

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with your request using our template below.
  2. Pack Securely: Include all original packaging and tags. We recommend using a trackable shipping method.
  3. Ship Back: Send your return to:
    Glam Urie Returns
    32 Regent St
    Cambridge, GB CB1U 1IL

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty. For exchanges, we’ll cover the cost of shipping your new item.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Requests

Prefer a different size or color? Exchanges are subject to availability. If your requested item is out of stock, we’ll process a refund instead.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Glam Urie Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size/Color: – Reason for Return: [For exchanges only] I would like to exchange for: – Item Name: – Size/Color: I have reviewed the returns policy and confirm the item is in its original condition with tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

International Returns

For our global customers (excluding some Asian countries and remote areas), please note:

  • Customs fees are non-refundable
  • Return shipping costs may vary by country
  • Allow extra time for international returns processing

Have questions? Our style team is happy to help at [email protected].

Thank you for shopping with Glam Urie – where your satisfaction is as important as your style.