At Glam Urie, we’re committed to making your shopping experience as seamless as possible. Whether you’re eagerly awaiting your new fashion pieces or need to make a return, we’ve got you covered with our transparent policies.
Shipping Information
We ship worldwide (excluding some Asian countries and remote areas) to bring our curated fashion collection to your doorstep.
Shipping Options & Timelines:
- Standard Shipping (£12.95)
- Carriers: DHL or FedEx
- Processing time: 1-2 business days
- Delivery time: 10-15 business days after dispatch
- Free Shipping
- Available on orders over £50
- Carrier: EMS
- Processing time: 1-2 business days
- Delivery time: 15-25 business days after dispatch
Please note: Delivery times are estimates and may vary depending on your location and customs processing.
Our Hassle-Free Returns Policy
We want you to love every Glam Urie piece as much as we do. If something isn’t perfect, our straightforward returns process makes it easy to exchange or return items.
Returns Timeline
You have 15 days from the delivery date to initiate a return or exchange.
Non-Returnable Items:
- Final sale items (clearly marked in product descriptions)
- Personalised or altered items
- Items without original tags attached
Style Tip: All items must be unworn, unwashed, and in original condition with tags attached for a successful return.
How to Return or Exchange
- Initiate Your Return
Email us at [email protected] within 15 days of receiving your order using our return request template below.
- Pack Securely
Include all original packaging and tags. We recommend using a trackable shipping method.
- Ship Back
Send your return to:
Glam Urie Returns
32 Regent St
Cambridge, GB CB1U 1IL
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty. For exchanges, we’ll cover the cost of shipping your new item.
Refund Processing
Once we receive and inspect your return:
- Timing: Refunds are processed within 5-7 business days
- Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Note: Original shipping fees are non-refundable
Exchange Requests
Prefer a different size or color? Exchanges are subject to availability. If your requested item is out of stock, we’ll process a refund instead.
Return Request Email Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Glam Urie Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
- Item Name:
- Size/Color:
- Reason for Return:
[For exchanges only] I would like to exchange for:
- Item Name:
- Size/Color:
I have reviewed the returns policy and confirm the item is in its original condition with tags attached.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
International Returns
For our global customers (excluding some Asian countries and remote areas), please note:
- Customs fees are non-refundable
- Return shipping costs may vary by country
- Allow extra time for international returns processing
Need Help?
Our style team is happy to assist with any questions at [email protected].
Thank you for shopping with Glam Urie – where your satisfaction is as important as your style.