Term and Conditions

1. Website Use

1.1 Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental/guardian consent. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login details
• Notify us immediately of any unauthorized account use

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our fashion items (including dresses, jeans, midi dresses, shorts, skirts, tops, and trousers). However, slight variations in color or fit may occur due to device display differences or natural variations in fabrics.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We may adjust prices at any time, but changes won’t affect confirmed orders.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We confirm acceptance when we send an order confirmation email. We reserve the right to refuse any order.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm the payment method used is yours or you have authorization to use it.

3.3 International Orders

We ship worldwide (excluding some Asian countries and remote areas). International customers are responsible for any customs duties or import taxes.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Processing time is 1-2 business days for all orders. Delivery times are estimates and may vary.

4.2 Delivery Issues

Please inspect your order upon delivery. Report any damage or missing items within 48 hours to [email protected].

5. Returns and Exchanges

5.1 Return Policy

You may return most items within 15 days of delivery if:

• The item is unworn, unwashed, and in original condition
• Original tags are attached
• The item isn’t marked as final sale or personalized

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and return details
3. Ship items to: Glam Urie Returns, 32 Regent St, Cambridge, GB CB1U 1IL

Customers are responsible for return shipping costs unless the item is faulty.

5.3 Refunds

Refunds are processed within 5-7 business days of receiving your return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on our website (images, text, logos) is the property of Glam Urie and protected by copyright laws. You may not use our content without written permission.

7. Liability Limitations

7.1 Product Use

Glam Urie isn’t liable for any injury or damage resulting from product use beyond their intended fashion purpose.

7.2 Website Operation

We strive to keep our website available but aren’t liable for temporary unavailability due to technical issues beyond our control.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.